Contact Us
We'd love to hear from you
Get in Touch
Whether you have questions, suggestions, feedback, or partnership inquiries, we welcome you to contact us. Our team will respond to your message within 24 hours.
Contact Methods
Send an email to: [email protected]
We will reply to your email within 24 hours. For urgent matters, please mark "URGENT" in the subject line.
Online Feedback
Submit your questions or suggestions through the feedback form below. We take every piece of feedback seriously.
Help Documentation
Before contacting us, you can also check our Help Center and FAQ, where you might find the answer you're looking for.
Feedback Form
Common Inquiry Types
Technical Issues
If you encounter technical problems while using our platform, please describe the issue in detail, including symptoms, steps to reproduce, and error messages, so we can help you resolve it faster.
Feature Suggestions
We highly value user suggestions. If you have good ideas or feature requests, please let us know. We will seriously consider them and incorporate them into our product roadmap.
Business Partnerships
If you have business partnership inquiries, including API integration, enterprise customization, advertising partnerships, etc., please contact us via email, and we will arrange a dedicated person to follow up.
Media Inquiries
If you are a member of the media and need an interview or more information, please contact us via email, and we will arrange relevant matters as soon as possible.
Response Times
We commit to responding to your messages within the following timeframes:
- General Inquiries: Within 24 hours
- Technical Issues: Within 12 hours
- Urgent Matters: Within 4 hours (please mark "URGENT" in the subject line)
- Business Partnerships: Within 48 hours